Last Updated November 29, 2020
Communications from The Joy of Translation
To improve our products and Services we may ask Users and Clients to complete surveys that we use for research purposes, although Users and Clients do not have to respond to them. We may periodically send Users and Clients information regarding the Services, updates, promotional emails, new products, special offers, or other information that we think Users and Clients may find interesting. In such cases, we will use the email address provided to us.
Information We May Collect from Users and Clients
Each User and Client agrees that The Joy of Translation may collect the following information about them: name, contact information, including email address, phone number, age, gender, IP (Internet Protocol) address, information supplied during the processing of registering with us, data usage trends, data showing the effectiveness of promotional campaigns, browser information, demographic information, browsing preferences, browsing data, the type of device being used, website usage information, information regarding any urls used with the Services, data regarding use of our Services, other information relevant to surveys and/or offers, and any other information we are legally allowed to collect. We require this information to provide Users and Clients with better Services.
We use multiple web analytics tools provided by service partners, such as Google Analytics to collect information about how you interact with our website or mobile applications, including what pages you visit, what site you visited prior to visiting our website, how much time you spend on each page, what operating system and web browser you use and network and IP information. We use the information provided by these tools to improve our Services. These tools place persistent cookies in your browser to identify you as a unique user the next time you visit our website. Each cookie cannot be used by anyone other than the service provider (example: Google for Google Analytics). The information collected from the cookie may be transmitted to and stored by these service partners on servers in a country other than the country in which you reside. Though information collected does not include personal data, such as name, address, billing information, etc., the information collected is used and shared by these service providers in accordance with their individual privacy policies. You can control the technologies we use by utilizing settings in your browser or third-party tools.
Targeted ads or interest-based offers may be presented to you based on your activities on our webpages, and other websites, and based on the products you currently own. These offers will display as varying product banners presented to you while browsing. We also partner with third parties to manage our advertising on our webpages and other websites. Our third-party partners may use technologies, such as cookies to gather information about such activities in order to provide you with advertising based upon your browsing activities and interests, and to measure advertising effectiveness. If you are in the US or Canada and wish to opt out of interest-based advertising, visit http://preferences-mgr.truste.com. If you are located in the European Union, visit www.youronlinechoices.eu. Please note you will continue to receive generic ads.
What We Do with the Information We Gather
Each User and Client agrees that The Joy of Translation may use the information we gather as follows: In order to process a Client’s purchase of Services, we must share certain personal information every time a purchase is made for our Services. Such information may include the Client’s e-mail address, physical address, phone number, and credit card information. Our Client service representatives may use the telephone number or e-mail address of a Client to notify them of the status of their purchase as necessary and appropriate. We may share User and Client information with vendors, business clients, and other third-party providers who are performing services for us. We may also use User and Client information for internal record keeping and data analysis. For our statistical purposes, we gather details of User and Client visits to our website and the information that Users and Clients access, including, but not limited to, traffic data, location data, browser usage, page visits, weblogs, and other communication data. When Users and Clients contact us, we may keep a record of that correspondence. We also use Users’ and Clients’ information to ensure that Site Content from our website is presented in the most effective manner for computer or mobile devices.
From time to time, personal financial information (including credit card information) may be transmitted to facilitate transactions with The Joy of Translation between Users and Clients who are purchasing our Services. We will not share such personal financial information with third parties other than those third parties, such as banks, processing gateways and merchant processors required to process a Client’s purchase, and Users and Clients understand that The Joy of Translation cannot control how the banks, processing gateways or merchant processors will use such personal financial information. Therefore, Users and Clients using this website and the Services hereby consent to such sharing of personal financial information. Each User and Client agrees to assume the risk and agrees that it is their responsibility to properly handle, secure, not store and destroy such personal financial information as may be necessary to protect it from misuse. The Joy of Translation shall not be liable to Users, Clients or any third party for misuse of such Site Content or personal financial information.
We may disclose information we collect from Users and Clients to an affiliate or other third party in the event of any merger, sale, joint venture, assignment, reorganization, liquidation, transfer or other disposition of all or any portion of our business, assets, or stock.
We may use third-party advertising companies to serve ads when Users and Clients visit our website. These third-party advertising companies may use advertising technologies such as cookies, web beacons and other similar advertising technologies. These companies may use aggregated information about your visits to our website and third-party sites in order to provide advertisements and promotions about our products and Services that we believe Users and Clients may find of interest.
Online eCommerce Platform
Social Media, Posts, Texts, Forums and Profiles
Each User and Client agrees that The Joy of Translation may make available through the website, third-party sites or the Services certain forms of media either now existing or to be created in the future (for example, social media, message boards, chat functionality, videos, pictures, images, profile pages, text messaging and blogs), to which Users and Clients may be able to post Site Content. Please note that any Site Content Users and Clients provide on these various forms of media may become public, and may be available to visitors to the website, third-party sites, and to the general public, including without limitation, the ratings and reviews that accompany any pages on our website and third-party sites. We urge Users and Clients to exercise discretion and good manners when providing Site Content and deciding to disclose any personal information.
EACH USER AND CUSTOMER AGREES THAT THE JOY OF TRANSLATION SHALL NOT BE RESPONSIBLE FOR ANY LOSS CAUSED BY THE USE BY THE JOY OF TRANSLATION OR ANY UNAUTHORIZED PERSON OR ENTITY OF ANY SITE CONTENT THAT USERS AND CLIENTS DISCLOSE THROUGH THE WEBSITE, THIRD-PARTY SITES OR THE USE OF THE SERVICES.
California Online Privacy Protection Act Compliance
As part of the California Online Privacy Protection Act, all users of our website may make any changes to their information at any time by contacting us. We will not distribute their personal information to outside parties without their consent.
Children Online Privacy
Anyone under 13 years of age should not access this website and should not use our Services. Our website and Services are not intended for children under 13, and we will not knowingly collect any information from any children under the age of 13. If we discover that we have collected any personally-identifying information from a child under the age of 13, we will promptly remove that information from our database.
Security Not Guaranteed
The Joy of Translation uses reasonable organizational, technical, and administrative measures to protect Users’ and Clients’ personal information under our control. However, we cannot guarantee 100% percent protection and security of such personal information. Please do not email or text us credit card information and/or other sensitive information.
What We Don’t Do with the Information We Gather
We will not disclose, sell, distribute, rent, lease or use any of a User’s and Client’s data or pass on any such personal information to third parties, which are not our officers’, directors’, members’, managing members’, employees’, business partners’, affiliates’, strategic partners’, licensors’, licensees’, independent contractors’, third party service providers’, agents’ or representatives’, unless we have your permission or are required by law to do so.
We do not store your credit card information. The credit card information and actual processing does not take place on and is not stored on our servers. The transaction is processed on the servers of the particular credit card processor we use to process the transaction.
We are committed to ensuring that personal information is secure. All non-financial information and Site Content provided to us is stored on our secure servers. In order to prevent unauthorized access or disclosure, we have taken all reasonable steps and put in place suitable safeguards to secure the information we collect from Users and Clients online.
An IP (Internet protocol) Address is automatically assigned to the computer that someone is using by their Internet Service Provider (ISP) and is identified and logged automatically in our server log files whenever someone visits our website. This also allows us to identify the time(s) of visit(s) and the page(s) of the website that have been visited. Our collecting IP Addresses is considered a standard practice on the Internet and is done by many third-party sites.
We may also obtain information about a Client’s physical location, such as by use of GPS and other geolocation features in your computer, laptop, or mobile device, or from other information we collect. For example, a Client’s IP Address indicates the general geographic region from which they are connecting to the Internet.
Please email us at the if you would like to request that your personal information be removed from our data base.
Links to Third Party Sites
Access To and Control Over Information We Send Users and Clients
From time to time The Joy of Translation may send Users and Clients emails about special offers, discounts, products, or Services available through The Joy of Translation. Users and Clients can opt out of receiving our emails by clicking the unsubscribe button at the bottom of the email.